Two lengthy calls to level 1 and 2 tech support found a solution (could not use Vista laptop or wireless, had to use XP desktop connected directly into modem, turn off all virus software and firewall and connect to rear USB port on desktop). This is a great looking remote with color touchscreen but it was returned due to an inability to get consistent configuration updates from the Harmony website. So in balance, if I needed a simple remote I'd buy another of these. I actually used it to capture discrete on and off for my HR-21 DVR (codes were not in the URC database, just the toggle) and then learned them into the URC. The Harmony database seems fairly complete. You have to click through several screens to get the ability to customize the activity start macros with additional steps (cycling through inputs). I had a particular issue getting the TV input set correctly since the input is a toggle with no individual buttons. The Harmony software is fairly easy to use if you just need a very simple set up but can be tedious to configure anything that is slightly custom. It has been reliable with just the occasional lock ups (stuck buttons) and apparent software freeze that are easily solved by popping out a battery. I use this in the lounge for a basic HT receiver, plasma, 5 disc DVD player and DirecTV satellite box. I own a Harmony 520 (older remote) and am very happy with it. Harmony v Universal Remote - my thoughts. Screen was fine out of the box and is OK during downloads (shows standard download screen) so the screen is working OK.Īnyone seen either of these issues before :help: So I guess no new device IR codes loaded and no new software versions.Īfter first 'Send to Remote' operation, the LCD screen only works in a narrow band across the center and has no picture / text and just pixels drifting like an old Atari tennis game.very strange.

Software has an online update feature - this will not complete (patch fails to load). First impressions of user friendliness are good. Not sure what the issue was.Īnyway, the software is operational. Downloaded twice more before it would open and load. I downloaded it no problem but for some reason it would not load to my pc. A very helpful tech emailed me a hyperlink to download the file and an Access code. Got through to their Professional Product support area (after 15 minutes on hold). I got a contact number for URC from Amazon and called this morning.

Urc programming software